Frequently Asked Questions
Everything you need to know about shopping with Hearth and Soul.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please visit our returns portal to initiate a request.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
Are your products ethically sourced?
At Hearth and Soul, we prioritize partnerships with manufacturers who adhere to fair labor practices and sustainable material sourcing to ensure quality you can feel good about.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for your convenience.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.